Emotional Resilience in the Workplace

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We’ve all had to work with someone at some stage of our working lives that pushes all of our buttons. It doesn’t matter how emotionally balanced we think we are, someone will always be able to ruffle our feathers in a way that challenges our ability to stay focused and professional. Our ability to negotiate people, different personalities and situations that happen in our lives is directly related to our level of emotional intelligence.

Some people naturally have higher skills in this area than others.

Key Characteristics of Emotional Intelligence.

• The ability to be flexible and handle change.
• Being able to work well in a team
• Successful interpersonal relations
• Ability to handle stress
• Self – Control
• Independence
• Optimism
• Self – Actualisation  (Self-actualization refers to a well-developed, inner knowledge of one’s own goals and a sense of pride in one’s work.)

A certain level of “Emotional Intelliegence” or EI is required for any individual to be successful and productive in their role in the workplace. By utilising programs that build emotional intelligence within your organisation, your company or business can seriously influence workplace culture and create a highly productive team.

Studies carried out on a vast range of organizations from the US AirForce to Executives from 15 top global companies, through to consultants, sales and admin personel all indicate the huge impact of the level of emotional intelligence amongst employees.

Benefits of Developing EI

Any company of individuals who have developed these skills as a result of a deliberate and considered program exhibit higher levels of:

• Influence,
• Team Leadership,
• Organizational Awareness,
• Self-confidence,
• Achievement Drive,
• and Leadership

Our Eleven Top Tips

Learn to develop emotional resilience yourself and watch your relationships with the people at work and at home improve and become way more harmonious and productive.

• Self awareness – learn to observe yourself and the way you interact with others in a detached, non judgemental way.
• Be honest but gentle with yourself about where you may be able to do things differently
• Take a moment to think before you speak…diplomacy is the key! In an emotionally charged situation try to use non-blaming, neutral language ( even if you feel you are in the right )
• Listen to the other person’s viewpoint. Give them the opportunity to communicate, without interruption, their side of the story.
• Don’t be afraid to admit when you have made a mistake and got it wrong. This takes strength of character.
• When others seem to be reacting in an irrational manner, take a deep breath, and don’t allow yourself and your own emotions to engage in the mix. Stay detached…even if you both agree on another time to discuss the problem. This will give time for the charge to diffuse from the situation.
• Be accountable for what you do and follow through on what you say you will do.
• Acknowledge others and their contribution. People love to feel valued and appreciated.
• Learn to agree to disagree. This is a fact of life. Even our closest family and friends won’t have the same view points as us on many issues. This is completely ok.
• Recognise your emotional triggers in order to better understand your own reactions to other people and situations.
• Develop compassion for people who behave in a way we just don’t understand.


Business Case For Emotional Resilience

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